The heart of any outbound contact management suite is the rostrvm predictive dialler delivering high performance contact with your customers and prospects.
But outbound contact management is not just about high performance. It’s about
Targeting your campaigns
Measuring the business benefits as well as the operational performance
Keeping your promises to call back
Fulfilling your ‘call me’ and web form requests
Making the right contact in the right way with telephone calls, text messages and email
Optimising agent performance with task blending
Outbound contact management is one element of the rostrvm suite of call centre applications that give your customers high quality joined-up transactions whether you contact them or they contact you.
complements outbound in many ways – inbound uses outbound to so that you keep your promises to call back – and if a customer calls you as a result of your outbound call then the call will be routed and handled perfectly.
Desktop tools for call centre agents range from ‘screen popping’ caller information to a scripting system that brings together multiple data systems and drives your business processes.
Enterprise reporting, agent analytics and management applications provide operational and business performance information to all levels of your enterprise.