Front office call centres have many sophisticated tools to support staff activities and to provide your business with comprehensive real-time and historical management information. Rostrvm Solutions has extended the tools delivered to the call centre to provide support and control to back office operations.
rostrvm BackOffice supports recording of work states for ALL staff with information recorded in the rostrvm management information system (MIS) database.
rostrvm CallGuide provides active workflow to the administrative function. CallGuide supports consistent procedures and, for those operations where customer and transaction information is repeatedly re-keyed, rostrvm automates the process to reduce avoidable errors and stop time being wasted.
If you would like to bring call centre efficiency to your supporting functions why not contact us?