rostrvm provides a user-friendly, joined-up environment to manage all your Inbound and Outbound customer engagement.

rostrvm provides a user-friendly, joined-up environment to manage all your Inbound and Outbound customer engagement.

Deployed on-premise or in the cloud, rostrvm is a proven queueing and routing engine for interactions or events.

These could be anything from voice calls, email, SMS, social media and web chat, to web RTC via virtual assistants like Siri and Alexa. Interactions can also be triggered by workflows and 3rd-party systems.

How does rostrvm software work?

We use enterprise-class, open-integration methods to leverage your existing infrastructure and data, delivering positive outcomes for businesses and their customers.

Why should I choose rostrvm?

Rostrvm Solutions has over 30 years’ experience and rostrvm is as much about the people behind the technology, as the tech itself. A UK company, Rostrvm Solutions works in partnership with our customers to help them manage the cultural and technological impacts of change and achieve their long-term ambitions.

We’re a friendly bunch and would love to hear about your requirements. Contact us here.

What do others say about rostrvm?

Some rostrvm customer endorsements (click below to read the full story)

“Rostrvm listened fully to our business needs and ways of working, before delivering a solution that does what we – and our customers – need it to do. They can only do this because of their vast experience in the industry.”
Liam Williams, Coastline Housing

“We chose a fully blended inbound and outbound rostrvm cloud solution, because they offered a good quality product and best value for money.”
Jim Moore, Dudley Metropolitan Borough Council

“We can see details like how long a caller has waited, their contact history via a link to our client database and whether they’ve received an in-depth assessment or not.”
Lisa Birtles, St. Helens, Contact Cares Front Door

rostrvm serves the advisor a call and automatically pops up the relevant customer data from the CRM. They don’t have to waste time searching for a record. Having the information in front of them helps the team to personalise their contact.”
Halima Hassan, Red Kite Community Housing

“Using rostrvm, the contact centre is now able to channel shift callers to either self-serve online, or use web chat. This is great because often customers prefer this and it also reduces queues during peak times and smooths out call traffic flow.”
Liz Soffe, BH Live leisure & event operator and social enterprise

“We looked at various suppliers and chose rostrvm because we liked its flexibility and powerful reporting system.”
Neil Linington, Head of IT, Home Emergency Assist

“We cannot speak of the rostrvm cloud system highly enough. It has changed the dynamic of my team beyond words, and has been recognised throughout our business – so much so that we include it in future bids. We cannot imagine life without it now!”
Cidalia Hookway, Bouygues Energies & Services

“Our new rostrvm outbound system provides great functionality and flexibility – previously we had a fairly rigid setup; now we can change the dialler rules to suit our customers and achieve better contact rates.”
Andy Browne, IT Support Manager, Anglian Home Improvements