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Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.
Voters include the 47,000 Call Centre Helper readers from the industry, particularly Call Centre Managers and Technologists.
Rostrvm Solutions designs, develops and supports the rostrvm suite of applications – software that integrates with existing systems to make call and contact centres work as required, as the business evolves.
Ken Reid, Marketing Director at Rostrvm Solutions, said: “We are pleased to have been nominated for these awards as we work hard to develop products which give businesses cost-effective software that improves and extends their current systems’ functionality and capacity.
“The Rostrvm Solutions team has been in research and development for over 20 years. We listen carefully to our customers’ needs, to deliver software that carries out complex tasks but gives confidence and flexibility through ease-of-use. Our customers tell us that our products and services have improved their operational efficiency and productivity and enabled them to provide better customer service.”
The rostrvm Outbound contact management and dialler application is highly sophisticated yet user friendly and supports preview, progressive and predictive dialling modes, together with email and SMS contact. It includes list and campaign management tools and is fully Ofcom and Information Commissioner compliant.
rostrvm Callguide is a powerful call scripting and process management application for the agent’s desktop. It supports complex call flows and integration/inter-working with existing IT and business systems.