We’ve published an updated case study for Nottinghamshire County Council’s expanded rostrvm deployment in the Customer Service Centre, the Council’s Business Support Centre and its internal ICT Service desks.
Providing excellent customer service whilst keeping to budget, meeting targets and complying with regulations is a challenge for most contact centres, especially if the type of services required increase. Nottinghamshire County Council has increased the umber of services offered over the past four years and it needed to extend call handling capabilities into other departments to maintain productivity and efficiency.
Rolling out a solution to other departments was straightforward for them because, unlike other IT systems, rostrvm software is platform independent.
You can read more here