Telefocus, part of the Hertfordshire Ltd Group of companies, delivers call centre services to clients in sectors including consumer credit, financial services and the mail order market.
Telefocus reviewed its contact management technology in the context of continued business growth and recognising the need for technology that is cost-effective and flexible enough to support organic development and delivering new client services.
The Telefocus implementation combines multiple rostrvm modules:
- rostrvm CallDirectorACD delivering multimedia skills-based routing of inbound contacts.
- rostrvm CallGuide Contact Point Management desktop support services providing full support to the Telefocus teams across multiple IT applications and customer campaigns.
- rostrvm Outbound for proactive telephone, email and text message campaigns.
- rostrvm SuperVisor management information enabling team leaders and managers to monitor and control activity.