Have you nrostrvm30 yearsoticed how the contact centre industry uses a lot of jargon and long ways of saying the same thing? We’ve introduced our new blogs – ‘Straight talking’, based on our 30 years’ experience in the field, which tell you briefly what you really need to know to run a successful contact centre operation.

We’ll offer ideas, help and advice and at the end of each ‘nugget’ we’ll provide a summary – a ‘tech takeaway’ of the most important thing to remember from the blog.

Our blogs focus on the issues that crop up time and again when we’re talking to contacts, including business owners and directors, contact centre team leaders and agents.

First up: Talk to your people