The customer services team at St. Helens Council, Merseyside, are the first point of contact for people looking for assistance across the whole range of council-related issues. They are committed to providing high quality, accessible services for all.

Rostrvm Case Study - St Helens cloud contact

The contact centre now benefits from a rostrvm cloud solution, which includes:

Inbound contact handling with intelligent IVR options, queueing system and skills-based ACD.
Multichannel capabilities, including text messaging, email, web chat.
Call recording.
• Next generation performance management system.

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