The customer services team at St. Helens Council, Merseyside, are the first point of contact for people looking for assistance across the whole range of council-related issues. They are committed to providing high quality, accessible services for all.
The contact centre now benefits from a rostrvm cloud solution, which includes:
• Inbound contact handling with intelligent IVR options, queueing system and skills-based ACD.
• Multichannel capabilities, including text messaging, email, web chat.
• Call recording.
• Next generation performance management system.