SpliceCom and Rostrvm Solutions Limited, have combined to integrate the rostrvm inbound and outbound call centre applications with SpliceCom’s maximiser business telephone system.
“The relationship with Rostrvm Solutions adds a new dimension to the call centre applications available to maximiser users.” says Robin Hayman, SpliceCom’s Director of Product Management. “The rostrvm/maximiser combination delivers automated outbound call handling, such as the rostrvm predictive dialler, in addition to advanced inbound contact management”
The rostrvm/maximiser combination offers comprehensive call centre functionality including:
- Skills based and data directed multimedia ACD
- Preview, progressive and predictive dialling
- CTI screen pop with voice & data transfer
- Scripting support tools for call centre agents
- Web based Management information
Commenting on the relationship Ken Reid, Rostrvm’s Marketing Director said, “maximiser’s support for traditional telephony, Voice over IP and location independent working offers tremendous choice. Bringing maximiser’s future-proof infrastructure together with our call centre software provides the functionality and flexibility that all call centres need to deliver the highest quality customer service.”
SpliceCom is a privately-funded company, whose management team were behind the two most successful UK voice and data convergence companies of the 1990’s – SDX Business Systems and Network Alchemy. SpliceCom’s maximiser product family combines voice, video and web enabled IT applications within a single system, providing tangible business benefits for all types of companies, irrespective of their size. These products are only available via selected dealers, value added resellers and systems integrators – they are not sold directly, nor are they available via distribution. Having commenced shipments in early 2003, maximiser was voted the “Most Innovative Product” at one of the UK’s premier communications trade events, Comms Channel Expo 2004, whilst SpliceCom’s PCS 50 for Mac OS X IP Softphone/Phone Partner application picked up this year’s award.
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