OutBound – Predictive diallerneilphil2019-07-22T15:12:51+00:00

Predictive dialler

Our outbound Predictive dialler will shoulder some of the workload and provide proactive customer service.

rostrvm Outbound is a platform independent Predictive dialler. It supports structured, multichannel, automated outbound contact to ensure you meet commitments to your customers and stay in touch.

Supports predictive dialling, progressive dialling, and preview dialling modes for flexibility and productivity.
Uses advanced dialling algorithms in association with real-time information about your call centre to optimise outbound activity
Blends telephone, text message (SMS) and email contact.
Uses skills based dialling to get the right people talking to your customers and prospects.
Interactive Voice Messaging (IVM) optimises effectiveness by delivering live contacts to your agents.
Builds customer contact rates and business conversions with precision dialling.
Improve conversion rates and customer satisfaction with skills based dialling matching outbound contacts to the appropriate agent skills
Integral scripting to ensure that when you make contact you arm your team with the right information, follow process and say the right thing at the right time.
Sophisticated campaign management, management information and agent analytics tools ensure optimal performance with a personal touch.
Meets Ofcom, Direct Marketing Association (DMA) and Information Commissioner’s Office (ICO) guidance as well as EU directives on nuisance calls and distance selling.

Available as on site technology in your premises or as Cloud Software as a Service (SaaS) via poweredbyrostrvm the rostrvm predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well managed proactive telephone calls, interactive voice messaging (IVM), text messages (SMS) and emails.

rostrvm OutBound is one element of the comprehensive rostrvm call centre software suite. Using inbound intelligence also allows contact centres to utilize their calling agents more effectively, because they are less likely to be waiting around to speak to customers.

Call 01483 494690, or email: enquiries@rostrvm.com for details.

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“There are numerous advantages to having a shared service with rostrvm; firstly, contact centre advisors can work at any of the three sites, whichever is convenient, and they can also work from home. This provides massive flexibility.”

EK Services

“The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

West Bromwich Building Society

"The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

Nottinghamshire County Council

“Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

Nottinghamshire County Council

“rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

London Borough of Wandsworth

“The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

London Borough of Wandsworth

“The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

Fidessa group PLC

“We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

EDF Energy

“We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

First Choice Holidays

“We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

Canterbury City Council

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

Autonet Insurance

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

Autonet Insurance

“It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

Asia Risk Technologies

One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

"For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

London Borough of Wandsworth

"If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…"

One-Sure Insurance

“We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm"

Aquira

“You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed. Your help was much appreciated."

Support user

“We chose Rostrvm for several reasons: it has impressive credentials in the marketplace and the capability to deliver to our needs."

XLN Telecom

Predictive dialler

Our outbound Predictive dialler will shoulder some of the workload and provide proactive customer service.

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