Outbound – Multimedia contact – SMS and email
rostrvm outbound contact management isn’t just about phone calls; it gives you the ability to blend automated SMS text messages and email contact with your predictive dialler telephone campaigns, creating multimedia interactivity.
- SMS text message and email blending is deployed as an integral component of your campaign workflow, driven by call or business outcomes
- Designed to support flexible workflows, SMS and email can be sent at the beginning of your contact campaign, as a step in a sequence of contacts or at the end of the workflow
- Capture the moment – you can even send an SMS during a telephone conversation with the customer to help you to close the loop
The rostrvm predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well-managed, proactive calling.