Client engagement and customer service across all communications channels
The heart of our outbound contact centre management suite is the rostrvm predictive dialler software delivering high performance contact with your customers and prospects.
But outbound customer contact has moved beyond telephone calls to include the omnichannel world. Receiving appointment reminders and delivery notifications as digital messages on a mobile device is commonplace. With customers willing to be contacted through two-way messaging and automation, contact centres are able to increase the amount of proactive interaction they provide.
And outbound contact centre management is not just about multiple channels and optimal performance. It’s about