Contact Centre Management Information & Analytics
rostrvm Manager is an enterprise reporting, performance optimisation and agent analytics portal for contact centres and the back office. Manager provides information and analysis to all levels of the business in the right format at the right time.
- Personal Wallboards make real-time performance visible to all call centre members. .
- Detailed operational information is made available to team leaders, supervisors and contact centre managers.
- Business outcome data is distributed via to the wider management and client community.
- Scheduled reports automatically deliver essential information to your audience.
- Historical reports are provided for analysis and forward planning.
rostrvm Manager provides a consolidated view of your contact centre operation across all of your channels – inbound calls, outbound predictive dialler campaigns, emails, text messages and chat.