QueueBack & CallBack – Reduce abandoned calls

To reduce abandoned calls and ‘lost’ call rates give the caller some helpful options.

Abandoned calls and ‘lost’ call rates are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.

• QueueBack allows a caller on an inbound queue, to hang up but “maintain” their position in the queue.
• CallBack dynamically complements QueueBack functionality by transforming immediate demand into deferred demand. Instead of the caller being held in queue, he or she is asked to leave details and receives a callback at a later time.