A complete symphony of products for the contact centre

Automatic Call Distribution (ACD)2018-01-24T14:00:55+00:00

Automatic Call Distribution (ACD)

rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application

Our Automatic Call Distribution app provides platform-independent call queuing, intelligent contact routing and reporting functionality for telephone calls, fax, email and web.

  • An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
  • A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
  • Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.

CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.

This website uses cookies to give you the best experience. Agree by clicking the 'Accept' button.