AutoAgent – Interactive Voice Response

rostrvm AutoAgent is our software based Interactive Voice Response (IVR) system. AutoAgent delivers in-queue call treatment, voice processing and automated services. AutoAgent uses SIP-based Voice over IP (VoIP) to deliver.

  • Enhanced call centre applications with any PBX or ACD.
  • Intelligent announcements.
  • Auto-attendant .
  • Postcode capture.
  • ID & Verification.

CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.