Make multichannel Inbound contact straightforward for everyone.
rostrvm’s powerful, reliable, set-and-forget inbound Automatic Call Distribution provides intelligent contact routing for telephone calls, email and web chat. To reduce abandoned calls it makes it easy to get your customers and prospects to the right person at the right time – with the right support too.
Right call, right agent, right time
Send your calls left, right, up, down or anywhere you please based on dialled number, caller ID, IVR key presses (press 1 for this, press 2 for that), day of week or time of day. Define skills and automatically route calls to the most appropriate agent. Play announcements, or just put calls straight through to agents. Offer to call your customers back if it’s busy with rostrvm QueueBack.