Professional services

Services – Ongoing support2017-01-04T05:51:55+00:00

Ongoing support

Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation. Our ongoing support is more than a simple incident management service; the response centre also provides

  • “How do I?” guidance.
  • 3rd-party product integration and configuration advice.
  • Support for planned maintenance activity.

The rostrvm support service is managed and measured within our ISO9001:2008 accredited business processes

  • All customer systems are supported remotely.
  • All calls logged in our incident management system and available 24 x7.
  • Active escalation mechanisms.

Our service desk also publishes a series of hints & tips to help the rostrvm user community to get the most out of out call centre software

This website uses cookies to give you the best experience. Agree by clicking the 'Accept' button.