Sadler’s Wells is a world leader in contemporary dance, bringing the very best of international and British productions to audiences at its three theatres in London and on tour.

The company has a strong customer service ethos. As a thriving arts organisation and a registered UK charity, Sadler’s Wells earns approximately 70% of its income from ticket sales.

call centre software - case study - Saddlerswells

Around half a million people come to see its fabulous performances each year.

Sadler’s Wells’ busy contact centre is scalable, with a maximum of about 20 seats at peak times of the year. It now benefits from the following rostrvm solutions:

  • Inbound call management.
  • Intelligent queuing and menu options.
  • Outbound calls for customer service communications.
  • Performance management tools.
  • Contact centre performance dashboards.
  • Business outcome reporting with real-time and historical MI.

Bruce Moore, Ticket Office Systems Manager at Sadler’s Wells, said: “Rostrvm proposed a very easy-to-use solution, as well as comprehensive training, to ensure we could go live with the software smoothly and require very little on-going support.”

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