Sadler’s Wells is a world leader in contemporary dance, bringing the very best of international and British productions to audiences at its three theatres in London and on tour.
The company has a strong customer service ethos. As a thriving arts organisation and a registered UK charity, Sadler’s Wells earns approximately 70% of its income from ticket sales.
Around half a million people come to see its fabulous performances each year.
Sadler’s Wells’ busy contact centre is scalable, with a maximum of about 20 seats at peak times of the year. It now benefits from the following rostrvm solutions:
- Inbound call management.
- Intelligent queuing and menu options.
- Outbound calls for customer service communications.
- Performance management tools.
- Contact centre performance dashboards.
- Business outcome reporting with real-time and historical MI.
Bruce Moore, Ticket Office Systems Manager at Sadler’s Wells, said: “Rostrvm proposed a very easy-to-use solution, as well as comprehensive training, to ensure we could go live with the software smoothly and require very little on-going support.”
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