We’ve published our Rule of Thumb: Calculating the number of trunks (telephone channels) needed in an inbound call centre.
The number of trunks is equal to the number of concurrent agents active in the call centre multiplied by 1.2.
We’ve published our Rule of Thumb: Calculating the number of trunks (telephone channels) needed in an inbound call centre.
The number of trunks is equal to the number of concurrent agents active in the call centre multiplied by 1.2.