rostrvm News - multi channel contact answers
 
   


Since we published our research into Desktop Applications & Social Media we have seen increased interest in multi-channel contact centre operations – integrating emails and social media with established telephone customer service.

We have sponsored ContactBabel’s report ”The Inner Circle Guide to Multichannel Customer Contact” which looks at customers’ and businesses’ attitudes toward usage of multi-channel interactions.


A copy of the report including Rostrvm Solutions’ opinion is available here.


Multi channel planning

Despite a lot of talk and opinion about multimedia call centres we’ve struggled to find any simple tools to answer basic questions such as “How many contact centre agents do I need to deliver a good email service level?”

So we've created one and made it available to download from our web site.


Meet the team


You may hear new voices on the phone as we have appointed two new executives, Simon Gaut and Naila Khan to our sales and marketing team.

Simon previously spent five years working in a contact centre, working his way up to become the Manager.

Naila says, “I chose to join Rostrvm because to do my role successfully you need to truly believe in the product and rostrvm is a great offering. Rostrvm is not just about contact centres; customer service departments, support desks and back offices all use it too."

 

 
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Rostrvm Solutions



Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports customer service hub software.

Our flexible, robust applications allow our customers to work profitably, productively, efficiently and with accountability.

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