Contact Centre news from Rostrvm Solutions 
 
   

The future is Precision dialling


Precision dialling gives you the optimum chance of making contact with your customers because you dial:

  • At the right time
  • In the right place
  • With the right message
Just for outbound operations, right? . . . Wrong! Even in contact centres that are primarily inbound, 40% of contact is actually outbound – such as returning calls and following up enquiries.
So, is your inbound call handling operation equipped to deal effectively with what’s actually going on? If your promises to call back or stay in touch are not being kept or you are not making the most of your customer contact opportunities then precision dialling could be a vital customer service tool.
 
Read our Precision Dialling White Paper or contact us to find out how we can help you.


Local government case study

Nottinghamshire County Council has has been successfully using rostrvm in its customer service centre (CSC) since 2009.

The council recently expanded its contact operation to incorporate more departments and functions and provide more team members with effective contact handling support.

You can read the case study here.


 

 
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Rostrvm Solutions



Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports customer service hub software.

Our flexible, robust applications allow our customers to work profitably, productively, efficiently and with accountability.

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