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Your contact centre’s purpose has changed from transactional activity to one where your customers can contact you for a wide range of reasons and through a variety of communication channels – you can talk to your clients on the phone, by email, text message, chat, social media … the list goes on Answering email with email is costly ... typing takes longer than talking ... and email is a poor medium when you measure your operation’s first contact resolution and customer satisfaction. And the same applies to other text-based channels such as social media. Today’s precision dialling technology means that requests for contact such as emails, tweets and chats can be fed into the dialler to deliver a fast, personal response to customers whilst managing and monitoring your most important resource – your agents. You can learn more in our FREE opinion paper here. Award winning?
We've added another contact channel....
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Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports customer service hub software.
Our flexible, robust applications allow our customers to work profitably, productively, efficiently and with accountability.
Contact us on
0800 6122 192
