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Latest news from Rostrvm Solutions
     
Welcome to the new look rostrvm News which complements our new look web site.  The revamped web site makes navigation easier and introduces smoother one-time registration to our increasingly-popular, free call centre planning tools.

Proposed changes to call centre regulations

On 1st June, 2010 Ofcom issued its latest consultation surrounding the use of automated calling systems - predictive diallers. This consultation is primarily focussed upon the use of automated Answer Machine Detection.

How might his affect you? Log in or register to read 'In our opinion...' on our web site.

Improving call centre efficiency

rostrvm CallGuide makes your people more productive as they talk to your customers or process back office tasks. Quick, easy and cost effective to deploy on-site or in the cloud, CallGuide streamlines your people, processes and systems to ensure both your contact centre and your back-office exceed the expectations of you and your customers.
 
Rationalise messy desktops and simplify navigation to help your people to increase work throughput.
 
Deliver a high quality, tailored service while maximising up-sell, cross-sell and goal achievement on inbound and outbound calls.
 
Significantly reduce work processing time and unit costs while improving quality and consistency.
     
“New starts have all the tools and prompts to assist them to provide a consistently high level of service to customers.”

EDF Energy

 

Desktop optimisation

Your customers can contact you for a wide range of reasons and through a variety of media...

> Read more

 

Back office

Learn more about how rostrvm supports, manages and measures back office activity.

> Read more

 

Contact us

To learn how rostrvm can help you why not get in touch?


> Contact us

           
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