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rostrvm News - July 2009
Bringing the web and the call centre together
Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person contact.Rostrvm Solutions pioneered facilities to link web contact such as forms, call me buttons and interactive quotation applications to the call centre - in fact we first demonstrated linking the Internet and the call centre at the Voice exhibition way back in 1997!
Until recently web-to-call-centre integration has been specifically configured for each call centre’s web site and call centre application. In order to reduce the complexity rostrvm has introduced a simple POST/GET interface. This new facility allows web sites to submit a call request directly to the call centre system. This request also contains the information the call centre agent needs to handle the call effectively
How could linking to the web help YOUR call centre?
There are 3 ways to find out:
Simply contact us and tell us about your operation. We can arrange for one of our consultants to visit you and assess the potential benefits - don't worry, it doesn't cost anything other than your time.
You can read a case study to learn more about the business results achieved by bring the web and the call centre together. The case study is available by clicking here.
Alternatively, if you just want to give it a try to see how it works why not try our 'call me' facility. Just click here to give it a try.
Blending outbound and inbound for operational efficiency
Rostrvm Solutions hosted and presented at the "Blending outbound and inbound for operational efficiency" workshop at the recent UK Outbound Forum - a 'special interest' event within the Professional Planning Forum's annual conference. If you missed the conference you can view the presentation materials by clicking here. You can also view materials from other forum presenters such as Ofcom and the Direct Marketing Association.But viewing slides can only give you a small part of the story. We would be delighted to meet with you to determine how blending could increase YOUR operational efficiency. Why not contact us to arrange an initial chat.
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