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rostrvm News - December 2008

Where does a call end?.... probably not in the call centre!

Front office call centres have many sophisticated tools to support staff activities and to provide your business with comprehensive real-time and historical management information. Rostrvm Solutions has extended the tools delivered to the call centre to provide support and control to back office operations.

rostrvm BackOffice supports recording of work states for ALL staff with information recorded in the rostrvm management information system (MIS) database.

rostrvm CallGuide provides active workflow to the administrative function. CallGuide supports consistent procedures and, for those operations where customer and transaction information is repeatedly re-keyed, rostrvm automates the process to reduce avoidable errors and stop time being wasted.

If you would like to bring call centre efficiency to your supporting functions why not contact us?

Predictive dialler news

Just in case you missed it predictive diallers have been in the news again in recent days. Ofcom has published new consumer guidance on silent calls following a more-than-three-fold increase in complaints in one year.

Our guide to planning, implementing and executing a successful dialler campaign has been updated to incorporate the latest guidelines from Ofcom.

.... and the winners are .....

Top software award We usually use this slot in the newsletter to congratulate and celebrate our award winning customers. But this time we are throwing modesty to the wind to let you know that rostrvm has been included in a prestigious list of the Top Ten Call Centre Software vendors produced by leading UK call centre publication Call Centre Helper.

Editor Jonty Pearce commented: “Rostrvm Solutions was an obvious choice for inclusion thanks to its work with customers to improve its range; more than 80% of product development is derived from ideas suggested by users...."

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