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rostrvm News - December 2008
Where does a call end?.... probably not in the call centre!
Front office call centres have many sophisticated tools to support staff
activities and to provide your business with comprehensive
real-time and historical management information. Rostrvm Solutions has
extended the tools delivered to the call centre to provide support and
control to back office operations.
rostrvm BackOffice supports recording of work states
for ALL staff with information recorded in the rostrvm management
information system (MIS) database.
rostrvm CallGuide provides active workflow to the
administrative function. CallGuide supports consistent procedures and, for those
operations where customer and transaction information is repeatedly
re-keyed, rostrvm automates the process to reduce
avoidable errors and stop time being wasted.
If you would like to bring call centre efficiency to your supporting
functions why not contact us?
Predictive dialler news
Just in case you missed it predictive diallers have been in the news
again in recent days. Ofcom has published
new
consumer guidance on silent calls following a
more-than-three-fold increase in complaints in one year.
Our guide to planning, implementing and executing a successful dialler
campaign has been updated to incorporate the latest guidelines from
Ofcom.
.... and the winners are .....
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We usually use this slot in the newsletter to
congratulate and celebrate our award winning customers. But this
time we are throwing modesty to the wind to let you know that rostrvm
has been included in a prestigious list of the Top Ten Call
Centre Software vendors produced by leading UK call centre
publication Call
Centre Helper.
Editor Jonty Pearce commented:
“Rostrvm Solutions was an obvious choice for inclusion thanks to
its work with customers to improve its range; more than 80% of
product development is derived from ideas suggested by
users...." |
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