Contact Centre news from Rostrvm Solutions 

Predictive diallers and the regulators

There has been a flurry of activity from the regulators over recent weeks surrounding outbound call centres.

The Information Commissioner's Office (ICO) and Ofcom have issued a joint letter to all dialler users reminding them of their responsibilities. The letter is available here.

The letter follows a recent monetary penalty of £90,000 served by the ICO on DM Design after they made unsolicited marketing calls to individuals who had already registered with the Telephone Preference Service (TPS).

The rostrvm OutBound contact management system helps you to maintain compliance. Why not contact us to find out how we can help you?

Network Answer Machine Detect?

We're part of an industry initiative looking at the potential benefits of network answer machine detect signalling.

Ofcom's consultants are conducting a survey to gather input from the industry. The purpose of the survey is to gather the views of stakeholders around the use of Answer Machine Detection (AMD) technology, the benefits but also any issues and concerns. You can provide your input here.

Come and meet us

Rostrvm Solutions is supporting a number of industry events this month. We'll be represented at:

CCMA awards Dinner - 18th April 

Call Centre & Customer Services Summit - 22nd April

Professional Planning Forum Conference - 29th April

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Rostrvm Solutions

Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.

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