April 2012

“The guys at Rostrvm clearly knew their stuff and understood the challenges we faced in delivering something of this magnitude."

   

Putting intelligence into dialler campaigns

Complying with regulatory guidelines whilst striving to achieve targets on outbound campaigns is often a tough challenge for contact centres. 

Using intelligence from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success.

It makes sense that if you're contacting an existing customer you should check first to see what time they chose to call you and to contact them at that same time. Knowing when to call customers, to catch them when they are most likely to be in 'buying mode', presents the single most important challenge for outbound campaigns. Having intelligence from inbound data, which enables you to plan calls, puts you ahead of those who dial blindly, hoping to make contact, because around 70% of their attempts will fail.

Pick me!

Our paper, "Using intelligence from inbound communications to optimise dialling campaigns" is available here.


Call Centre in the Cloud

Cable&Wireless (C&W) is one of the world's leading international communications companies, specialising in providing critical communication network and services in the UK and globally.

C&W has a long-standing relationship with Aviva and provides a managed telecommunications service to its insurance division. As part of this, Aviva UK General Insurance is using rostrvm as ‘Contact centre Software-as-a-Service' hosted by C&W.

A full case study is available here.


Update your Rostrvm Solutions contact information

Continued business growth means that Rostrvm Solutions moved to new premises at the beginning of April, 

Visit the contact page on www.rostrvm.com for up to date contact details and telephone numbers.

 
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Rostrvm Solutions



Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.

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