< rostrvm News - February 2013

 

 

The latest news from Rostrvm Solutions

     

We've updated our website

 

We’ve launched our new, easy-to-use website.

As well as helping you with all your inbound, outbound, Desktop optimisation and Performance Management needs, our website offers you useful apps.

These include a call centre calculator app, to help calculate inbound call centre staffing requirements at any one time. There are also helpful contact centre and back office planning tools, such as one to calculate the cost of abandoned calls – and an online predictive dialler calculator. There is everything you should have to get the results you need from your campaigns!



Call Centre Rules of Thumb... and now in video

Implementing a call centre from scratch or making changes and additions to an existing contact management operation requires careful thought and planning.


Our "Contact Management Rules of Thumb" provide broad-brush answers to Frequently Asked Questions based on a combination of mathematical analysis and empirical evidence from real-world users.

Following user feedback, we have also started to provide our ‘Rules of Thumb’ in video.

If you would like us to answer your question feel free to ask!

There's still time to complete our  desktop applications survey

Last time we conducted our call centre desktop applications survey we found that Call centre agents use an average of 4 software applications to process a call.

We'd really appreciate 5 minutes of your time to find out how things have changed.

To complete our survey online please click here.

What's in it for you?

Complete our  simple survey and you will receive a copy of the resultant full report and analysis allowing you to benchmark your operation.


Come and meet us.....

We support a wide range of call centre and customer contact events.

We’re at the

Call Centre & Customer Services Summit - 22nd April

We’d be delighted to see you if you can make it.

 
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Rostrvm Solutions



Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.

Contact us on
0800 6122 192

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