Woking (UK) – July 2009. The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies.
Lindsay Brown, Technical Director, Rostrvm Solutions commented “The rostrvm system is designed from the ground up to support distributed call centres. Taking advantage of AJAX technology and the Google Web Toolkit in this development is a key element in the transition from distributed applications with plug-ins and large downloads (such as Java) to ‘pure’ browser applications.”
Brown continued “Reducing plug-ins and downloads is particularly important in distributed, hosted and security-conscious call centres.”