Microsoft Lync delivers a unified communications environment, connecting people across different locations and multiple media from their PC, phone, browser and tablets. The rostrvm suite of applications complements Lync to provide a comprehensive, purpose- designed platform for contact centre operations.
rostrvm overlays the Microsoft Lync environment, to deliver increased functionality and productivity in inbound contact routing (multichannel ACD), outbound contact management (multichannel dialler), and in other transactional business environments such as the back office using Microsoft Dynamics CRM.
rostrvm provides the missing link to enable contact centres to achieve their goals. As well as providing inbound, outbound and management information services it also streamlines complex desktop environments.
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