CalogeroSapiaCalogero Sapia has joined Rostrvm Solutions as a Customer Support Executive and looks forward to bringing a fresh perspective and strengthening the Support team’s offering to clients.

Rostrvm Solutions is an innovative UK-based company that designs, develops and supports customer service hub software. Calogero was previously in customer support for 10 years in IT and has all-round experience in PC and server sales, builds, repairs, network design and implementation, internet connectivity, telephony … as well as having worked with contact centres.

He says, “rostrvm is a very robust product but when questions arise, my aim is to provide faster and better customer support. My background working in IT, my experiences as an end user and having been a software tester for third parties helps a great deal in my new role. Rostrvm is always looking to provide its customers with a better experience and I’m looking at how we support customers currently and will be finding ways to enhance this, whether it be through training, prevention of problems, implementing new support procedures, or helping to improve first-call resolution rates etc.”

He adds, “We’re a friendly team; we listen and try and see issues from our customers’ points of view. Our priority is to do all we can to help them achieve a fast and successful resolution allowing them to continue working as efficiently as possible. For example, I will be helping clients deal with the operational changes and challenges of moving from a manual dialler to predictive dialling, so being able to provide information quickly and effectively is key to a smooth transition.”

The team at Rostrvm as a whole are very experienced in their field, having over 25 years experience in the contact centre industry, which allows them to be flexible in the way they approach each challenge.

Calogero explains, “Although rostrvm is a product solution, it’s also very customisable and extremely scalable in that, whilst the base is the same, all client sites are unique in their own way – so Support has to consider all the angles – and that’s where we can excel, using our collective knowledge to find the best resolution for our customers. In IT, people tend to look for complicated answers – but it doesn’t always take a sledgehammer to crack a nut. As well as providing solutions we aim to educate clients and equip them with the tools and understanding to assist them in helping themselves. We have the experience to find alternative ways of doing things, which brings added benefits and value to our product users.”