Woking (UK) – March 2009. Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum, to be held on Tuesday 28th April 2009 at the Novotel London West in Hammersmith.
The UK Outbound Planning Forum is being held in conjunction with “Contact Centre Planning 2009” and gives delegates a chance to hear from organisations key to best practice in the industry, with contributions from OFCOM and the Direct Marketing Association on the Telephone Preferential Service. Coupled to this are interactive workshops, case studies plus the chance to network with outbound industry experts and other outbound professionals.
Simon Wellings of Rostrvm Solutions commented “Whilst our technology components such as predictive diallers and scripting are important factors in outbound call centres, true success demands an understanding of many areas such as forecasting, planning, training and regulatory compliance. We are delighted to support the Professional Planning Forum in addressing the many issues affecting outbound contact”