Mike Boyle has joined Rostrvm Solutions, the contact centre software developer, as Operations and Service Manager.
He oversees all aspects of rostrvm service delivery at the project, customer support and customer relationship levels. This includes leading the Support Desk, Project Management, Technical Consultants and Software testing teams.
Mike explains, “Customers expect projects to be delivered according to defined process, to budget and on time – we aim to go above and beyond that and enhance the whole project experience for them”.
Mike is well qualified to know how to exceed expectations when delivering customer contact solutions and process optimisation. He started out in programming for traditional IT and networking and has since gained considerable expertise and experience in business consultancy, project delivery, consultancy-led selling and Practice/Department management. Mike has held a number of high-profile roles in the industry, including at Datapoint (UK), BT Syntegra, CMG (now CGI), CCT (now Capita IT Services) and was most recently Head of Service Delivery at ProtoCall One.
He has put this experience to good use, in the successful design, development, implementation and support of customer contact business solutions across most industry sectors, including private Utilities/Energy, Financial/Banking, Automotive/Travel, Outsourcing and Mobile Telecommunications companies, and Public Sector Organisations.
Mike adds, “My most important role is to get it right for each individual customer, so I’m delighted to be at Rostrvm, with its technical knowledge and expertise, and its advanced R&D department. Rostrvm is able to tailormake solutions for customers and believes that getting the right results requires a thorough understanding of the business’s needs. This fits my approach well – as my LinkedIn profile says – I ‘take a pragmatic approach to getting things done within the prevailing commercial and risk management conditions by applying analysis, innovation, and commitment and challenging the status quo as necessary.’ Customer satisfaction is about honing the technology to meet the customers’ needs – and not the other way around as some suppliers would have you believe! And it’s about providing decent support.
“Comparing Rostrvm’s capabilities to others, we can save so much time and expense because we really know our stuff. We can even help to build a solid business case for our customers to take to their board of directors. Ultimately, customers appreciate solutions that are not overly complex but are cost effective – and that actually do what they wanted them to do! That’s what we’re here for”.