Rostrvm Solutions, a leading UK call centre software developer, has further enhanced its call centre software so that it can be used in a hosted pay-for-use environment. Opal, the B2B division of Carphone Warehouse, is the first company to deploy the software to offer a hosted dialler service, which enables call centres to run outbound campaigns from any location that has a phone, PC and good internet access.
The Opal hosted dialler was announced at Call Centre Expo, held at the National Exhibition Centre in September. The service brings numerous tangible benefits to call centres, from greater efficiency, time and cost savings through to much-improved voice and data features, reliability and ease-of-use.
The launch of the enhanced hosted dialler proposition is a key element in Opal’s strategy to deliver advanced functionality to business customers in easy-to-adopt packages and represents the formalisation of Opal’s partnership with Rostrvm Solutions.
Paul Lawton, MD for Opal commented, “Our hosted dialler package offers tremendous operational and commercial flexibility, which is important in today’s economic environment. Hosted applications are an ideal solution for business looking to leverage operating rather than capital Expenditure.”
Using the rostrvm virtual call centre software, the Opal hosted dialler solution can be deployed instantly, with no upfront capital expenditure, via a pay-per-use arrangement.
Ken Reid, Marketing Director, Rostrvm Solutions said “The new hosted service offers a very attractive proposition to our partners and resellers in the current economic environment. It removes two major obstacles to technology sales, namely major capital investment and the internal resource required for on-site installation. The business model ensures that our channel partners also benefit from a long-term revenue stream which creates a win-win solution for all involved.”
“Outbound call centres offer a way for organisations to increase the productivity of customer service staff to maximise cross- and up-selling opportunities, improve customer retention and even for credit control. The hosted dialler incorporates advanced call centre features including choice of dialling modes from preview to predictive, tools to support in-conversation business processes and make the call centre agent’s life easier together with web-delivered management information to ensure that customers can easily monitor the business benefit derived from the technology.”