Telefocus Limited, an outsourced call centre provider of high performance inbound and outbound campaigns, was a finalist at The Contact Centre Innovation Awards 2011. Telefocus utilises the rostrvm CallDirector ACD inbound call handling software and outbound dialler service from Rostrvm Solutions.

The Contact Centre Innovation Awards were held at the Hilton Metropole in Birmingham’s NEC, as part of the Customer Conference Planning 2011 conference, organised by the Professional Planning Forum.

Telefocus tailors its services to provide cost-effective marketing solutions. In the last two years alone, it has achieved over 1,000,000 sales of client products and services.

The Contact Centre Innovation Awards are a showcase for organisations that are leading the way in making their contact centre operations great places to work and to contact. This includes innovations that put the customer at the heart of call handling and back office operations.

During the Telefocus presentation at the Professional Planning Forum conference the benefits of using rostrvm software were highlighted including being able to use blending between inbound and outbound campaigns, quality improvements, more fulfilled staff, reduced inbound abandon rates, smaller average customer queue times, less system training time required and 50% more calls handled using the same resource as before.

Ken Reid of Rostrvm Solutions commented, “We are delighted that Telefocus was a finalist for this prestigious award and congratulate them on their achievements. Innovation often triumphs through being flexible and we are pleased that the Rostrvm software, together with Rostrvm’s pay-for-use service, has helped Telefocus achieve its goals and more.”

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