Our proactive contact centre software has been shortlisted for Call Centre Helper’s ‘Top 10 Contact Centre Technology’ awards! Voting closes on Friday 6th April and we’d love you to vote for rostrvm …
Proactive contact centre software
Call Centre Helper’s 2018 ‘Top 10 Contact Centre Technology’ awards give recognition to the best products on the market and are voted for by readers of CallCentreHelper.com
So how do you define the best product? We believe it’s about flexibility and quality.
Whatever way you prefer to deploy it – on-site, in private cloud, service cloud – the quality of your contact centre software is vital; your people may be proactive but if your tech isn’t robust and flexible you’ll struggle to do everything you’d like. A quality product is also efficient, user-friendly and effective.
The right software will let you be proactive and control what service is offered to who and when, to provide a great customer experience. It will enable you to blend and cross over channels to engage with your contacts but also allow them to be mobile and self-serve where appropriate.
So don’t be swayed by hype; consider what you want to achieve and look at the quality of the solution. It’s about being creative in helping you serve customers at the right time, in the right way – not a short-term fix or just being creative for creative’s sake.
For further information on rostrvm call 01483 494690, or email email@example.com
Voting for Call Centre Helper’s ‘Top 10 Contact Centre Technology’ awards closes on Friday 6th April and the winning product will be announced in late May 2018. You can vote here: