Many call centres have replaced scrolling wallboards with PC-driven large screen displays  for delivering operational information. The rostrvm MIS presents information using web technology. So can MIS be presented using an Internet-TV removing the need for a PC to drive the display? The answer is YES.

Using an internet TV as a call centre wallboard

Internet TV ‘wallboard’

It has to be said that entering the URL using a TV remote control was a bit of a pain! But this looks like an interesting idea for cost effective information presentation in the contact centre.


rostrvm MIS on TV

rostrvm MIS on TV


For this proof of concept we used a Sony TV with embedded Opera browser.