Many call centres have replaced scrolling wallboards with PC-driven large screen displays for delivering operational information. The rostrvm MIS presents information using web technology. So can MIS be presented using an Internet-TV removing the need for a PC to drive the display? The answer is YES.
It has to be said that entering the URL using a TV remote control was a bit of a pain! But this looks like an interesting idea for cost effective information presentation in the contact centre.
For this proof of concept we used a Sony TV with embedded Opera browser.