The latest edition of our customer newsletter is available. We look at the latest rostrvm release which incorporates multi channel features including a suite of Email Supervisor reports allowing call centre managers to better understand service level delivery in the email channel.
Recently we attended the Call Centre and Customer Service Summit event. We had the pleasure of meeting some interesting professionals to discuss their plans and share information. We had a very positive reaction to multi-media and how outbound dialling is critical to effective email, text and social media management strategies.