rostrvm can be quickly and easily integrated with Microsoft Dynamics CRM using our standard connector to provide a fast, effective joined-up system for your contact centre.
rostrvm can “screen pop” your Dynamics CRM in the right place, on the right record as a call is received or made. We can also make “live” contact routing and handling decisions using your data in conjunction with our data-driven routing features.
The rostrvm DeskTop can be tailored to work with Dynamics CRM to suit your business requirements; you might want the ‘out of the box’ solution for light-touch agent control and business outcome capture – or an ‘all singing, all dancing’ integration with configurable agent scripting and dynamic contact support.
rostrvm and Microsoft Dynamics CRM are easy to implement, use and navigate together. The many benefits include:
- Slick contact handling with fast access to data
- Easier management of complex sales channels
- Driven, value-added activities and outcomes
- Prioritized, high-value contacts for maximum profitability
- Improved issue resolution
- Increased effectiveness and customer satisfaction