rostrvm cMicrosoft Dynamics CRM and Call Centrean be quickly and easily integrated with Microsoft Dynamics CRM using our standard connector to provide a fast, effective joined-up system for your contact centre.

rostrvm can “screen pop” your Dynamics CRM in the right place, on the right record as a call is received or made. We can also make “live” contact routing and handling decisions using your data in conjunction with our data-driven routing features.

The rostrvm DeskTop can be tailored to work with Dynamics CRM to suit your business requirements; you might want the ‘out of the box’ solution for light-touch agent control and business outcome capture – or an ‘all singing, all dancing’ integration with configurable agent scripting and dynamic contact support.

rostrvm and Microsoft Dynamics CRM are easy to implement, use and navigate together. The many benefits include:

  • Slick contact handling with fast access to data
  • Easier management of complex sales channels
  • Driven, value-added activities and outcomes
  • Prioritized, high-value contacts for maximum profitability
  • Improved issue resolution
  • Increased effectiveness and customer satisfaction

For further information call us on 01483 494690, email enquiries@rostrvm.com or visit www.rostrvm.com