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Rostrvm for Collections
for effective debt collection
Multichannel, intelligent software to make your contact centre more productive
Rostrvm Solutions works with collections people in many different sectors to help them attain their debt management goals with efficient and effective contact. Hosted, on-site, cloud and more …
- Improve collection rates with co-ordinated multichannel campaigns to solicit a response at every stage. For example, some people prefer text over phone when they’re low on credit.
- Debt collection is made easier with Interactive Voice Messaging (IVM) that gives you and your contacts choices: queue handling, intelligent contact routing (you can make sure your high-priority contacts get routed first for example) – and links to your website to self-serve etc.
- Intelligent outbound dialler to initiate relevant calls and texts at every stage of the debt collection process. Reaches contacts at the right time and in the right way, with the right message.
- Do you need to demonstrate due process? Balance your business targets with your social responsibilities. Ensure procedures are followed and record every contact with our Ofcom and ICO compliant platform. It reports on all contact to support recovery action, duty of care and other legal requirements.
- Process Management – support your people with effective desktop tools and have access to all the performance management information you need, so you can do more with less.
“By bringing in the rostrvm system we’re saving a phenomenal amount of money. It’s the project that gives the biggest value for money in Midland Heart now.” Gary Hardy.
More details: https://www.rostrvm.com