Rostrvm Solutions, customer service hub software designer and developer for the contact centre and back office, is expanding. You may hear new voices on the phone as it has recently appointed two new telesales executives, Simon Gaut and Naila Khan to its growing team.
Simon Gaut previously spent five years working in a contact centre, working his way up to become the Manager. Naila worked in various Retail Management roles for nine years and then did a year in a Business Development role prior to joining Rostrvm.
Simon says, “Listening to where customers are at with their requirements and helping them find solutions to challenges is rewarding, especially when we can offer the benefit of our 25 years experience and products that are incredibly flexible. rostrvm operates on any platform and our team can implement it in very fast turnaround times when necessary. I aim to ensure customers know about all the advantages rostrvm offers and that they find having a brainstorm with me is worthwhile.”
Naila says, “I chose to join Rostrvm because to do my role successfully you need to truly believe in the product and rostrvm is a great offering. Rostrvm is not just about contact centres; customer service departments, support desks and back offices all use it too. One of its key selling points is that it’s completely scalable and can be tailored exactly to fit individual needs, for example Inbound, Outbound, Desktop Optimisation or for Management Information.”
She adds, “Of course, budget is often foremost in our customers’ minds, whether they’re looking for a new system entirely or to upgrade or enhance an existing one – so our flexible payment arrangements are attractive. It also makes my role easier that I can show customers examples – we have worked with all sizes and types of clients for many years, which gives us credibility – and we can illustrate a great track record.”
Simon continues, “Frankly, in today’s marketplace, most customers are concerned about getting value for money and knowing that they will get the support they need to both implement and use their system going forward. Where software is not updated regularly in-house, the level of support companies receive is obviously very important to them. We’re an independent organisation which allows us to offer a personal and proactive approach. We build good relationships with our customers – our account managers stay with their respective customers over the long term.”
Peter Brown, Sales Director at Rostrvm Solutions said, “Making a personal connection and developing strong relationships with our customers helps us to find solutions for them that are often ‘outside the box’. That’s how our Precision Dialling and ‘Right time to call’ solutions came into being for example. Simon and Naila understand what’s at stake for customers when considering the right systems for their needs and we’re delighted to welcome them to our team.”