Rostrvm Solutions, which develops and supports software applications for the contact centre and back office process management and reporting, sponsors the Midlands Contact Centre Forum (MCCF) and is speaking at its Regional Forum on Tuesday 18th October hosted by Autonet Insurance Group.
The Midlands Contact Centre Forum (MCCF) provides a user group for contact centre professionals across both the East and West Midlands. It shares knowledge and best practice with its members and encourages Public Sector investment.
Autonet Insurance Group handles over 600,000 calls a year and was declared winner of the “Insurance Times Personal Lines Broker of the Year 2010”. This outstanding achievement is one of the most coveted awards in the insurance industry.
Rostrvm Solutions’ presentation at the Forum will focus on the changing work mix in the call centre and the new agent and management skills that will be needed.