Whether you have a hosted contact centre on-site or a cloud contact centre from us, you can rest assured that Quality and Service is at the heart of everything we do. Our auditors agree, awarding us the ISO 9001:2015 certificate which updates our previous ISO accreditation.

ISO and the hosted contact centre

Hosted contact centreRostrvm Solutions continues to be recognised as a premier supplier of quality products and services within the hosted contact centre market.

External visibility of our quality process is achieved though this certification by the International Organisation for Standardisation (ISO) – an accredited auditing and certification body. ISO 9001:2015 brings new focus to business continuity and risk management.

The ISO, supplemented by the TickIT guide from the Department of Trade and Industry (DTI), ensure we follow best practice in the design, development, testing, installation, support and maintenance of software products, bespoke software applications and professional services. This applies across all business sectors to accommodate our wide range of clients using rostrvm inbound, outbound (for example dialler and multichannel contact), desktop optimisation and performance management tools.

Our Quality Management System is designed to support our staff in building and maintaining quality in their work. We have a comprehensive Quality Manual detailing our internal and external objectives, to ensure we provide high levels of customer satisfaction and security.

Rigorous and supportive systems

Quality hosted contact centreSimon Wellings, Managing Director and Quality Representative, said: “All procedures, standards, guidelines and forms are reviewed by those who have the experience and knowledge in the area concerned before release. This ensures that Rostrvm’s processes are both rigorous and supportive.”

Rostrvm has established, implemented – and will maintain and continually improve – this Quality Management System, including the processes needed and their interactions, in accordance with the requirements of the International Standard ISO 9001:2015.

We’re always interested in hearing your feedback on how we’re doing with regard to our products and services, so that we can continually improve. Please contact us here.