A government consultation has been launched looking at raising the maximum penalty for silent calls – which may be created by incorrectly used call centre predictive diallers – to one of £250,000,  £500,000,  £1million or £2million (see the Ofcom website for more details)

This should act as a further catalyst for infringing call centres to sort their act out. But as mentioned many times in this blog correctly configured and operated rostrvm predictive diallers do not generate silent calls.