If you’re using Microsoft Dynamics and are looking for a high-performing contact centre/desktop solution, we’re pleased to announce that MS Dynamics CRM can now be integrated with rostrvm.

We have partnered with industry-leading providers of MS Dynamics to produce a very powerful contact centre/desktop tool, offering great benefits to businesses large and small.  The rostrvm Desktop can “screen pop” your Dynamics CRM in the right place, on the right record as a call is received via rostrvm’s ACD or made by rostrvm’s predictive dialler. And if your advisors are on a call and need extra information they can simply click into the CRM system to find everything they need from the right place, at the right time.

The many benefits include:

  • data that’s visible to everyone who needs it
  • improved customer issue resolution
  • more lead conversions
  • increased sales

Microsoft Dynamics CRM can be tailored to suit the business requirement; you might want the basic ‘vanilla’ solution ‘out of the box’, as a simple contact management tool that you can store some history on – or an ‘all singing, all dancing’ more sophisticated system with templates etc.

Whatever your business aim, MS Dynamics CRM, integrated with the great functionality of rostrvm, will achieve the results that you need.