contact centre 2015Customers want to be able to get in touch and they don’t want to get stuck in the usual IVR system, wading through lengthy menu options or ‘speaking’ to a voice recognition system that refuses to understand,

You can offer your customers the option of using visual IVR, with visually-guided menus on your website or mobile app. This provides your customers with a convenient menu-driven interface to your contact centre and allows them to easily select the options they need, saving them time, and you money.

For example, the caller can identify themselves, fill in their date of birth etc. on their Smartphone before they get through to you.  And when they do connect, the personal details have already been verified so you can get straight to the point.