In recent months we’ve seen 2 apparently contradictory themes – “I want my call centre to be easy to use with agents working from anywhere” and “I’m worried about security and need to lock down the call centre technology”.
We’re addressing both of these areas with a new version of our call centre desktop, rostrvm Advisor. This new facility in the rostrvm arsenal means that call centre services can be accessed by any agent anywhere provided that they have the relevant security credentials. And we’ve addressed physical security by making the new AdVisor available on any device that supports the latest browser technology; so you can eliminate the PC, hard disks, USB drives….. from your hardware environment.
Want to know more? Contact us.