This page provides a collection of links to useful contact management references.
Information Commissioner’s Office
The ICO has provided guidance for marketers on the Privacy and Electronic Communications. Much of this guidance applies to call centre operations.
Ofcom predictive dialler guidelines
Since 2006 Ofcom has provided guidelines on the appropriate use of automated dialling technology including predictive dialler systems. This guidance was updates in October 2010 with guidance surrounding the use of Answer Machine Detect technology and predictive diallers.
Ofcom’s guidelines are currently under review via a consultation process