How do I enhance predictive dialler performance?
A predictive dialler is a powerful tool for contacting customers and prospects. It is tempting to load your dialler with a list of numbers and start dialling over and over again until you make contact.
In many ways this technique certainly works- the chances of contacting a particular individual are increased if you keep on trying. But from the dialler campaign perspective repeated dialling can be wasteful – the ‘wait time’ between calls will be longer than it needs to be and consequently your cost per successful outcome is higher than it should be.
Predictive dialler campaign performance will improve if you dial less often.
Call less often and look at dialling more precisely.
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Please note that this website is not offering specific advice based on your circumstances. We aim to provide you with information based upon our general contact and process management experience. If you are unsure about any information provided here please contact us for advice.